Privacy Policy

tiero

Last updated: January 2025

1. Introduction

tiero is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and application.

By using tiero, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

a) Account Information

When you create an account, we collect:

  • Email address
  • Account login details
  • Subscription status (Free or Pro)

b) User Content

To provide our services, we may collect and process:

  • CVs or resumes you upload
  • Job descriptions you provide
  • Application answers, cover letters, and related content you generate or edit

This content is used solely to deliver the service you request.

c) Payment Information

All payments are processed securely by Stripe. We do not store your full payment card details.

Stripe may collect:

  • Billing information
  • Payment method details
  • Transaction history

Stripe's use of your data is governed by their own privacy policy.

d) Usage & Technical Data

We may collect limited technical data such as:

  • Device or browser type
  • Pages visited
  • Feature usage

This helps us improve the service and diagnose issues.

3. How We Use Your Information

We use your information to:

  • Provide and operate the tiero service
  • Generate job applications and related content
  • Manage subscriptions and billing
  • Enforce Free and Pro usage limits
  • Respond to support requests and issues
  • Improve product performance and usability
  • Prevent misuse or abuse of the platform

We do not sell your personal data.

4. AI Processing

tiero uses AI systems to help generate application content based on the information you provide.

  • AI output is generated automatically and may require user review or editing
  • Your content is processed only to deliver requested features
  • We do not claim ownership over your uploaded or generated content

AI-generated content should not be relied upon as professional, legal, or career advice.

5. Data Sharing

We only share data with trusted third parties where necessary, including:

  • Stripe (for payments and subscription management)
  • Infrastructure and hosting providers required to operate the service
  • Analytics tools (in a limited and aggregated form)

We do not share your data for advertising purposes.

6. Data Retention

We retain personal data only for as long as necessary to:

  • Provide the service
  • Meet legal or accounting obligations
  • Resolve disputes

You may request deletion of your account and associated data via the support form.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict certain processing activities

Requests can be submitted via the support form.

8. Security

We take reasonable measures to protect your data, including:

  • Secure authentication
  • Encrypted data transmission
  • Restricted access to sensitive information

However, no system is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

tiero is not intended for use by individuals under the age of 16. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of the service indicates acceptance of the updated policy.

11. Contact & Support

If you have questions about this Privacy Policy or how your data is handled, please contact us using the support form available on our website or within the application.