Privacy Policy

1. Introduction

tiero is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and application.

By using tiero, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

3. How We Use Your Information

We use your information to:

• Provide and operate the tiero service
• Generate job applications and related content
• Manage subscriptions and billing
• Enforce Free and Pro usage limits
• Respond to support requests and issues
• Improve product performance and usability
• Prevent misuse or abuse of the platform

We do not sell your personal data.

4. AI Processing

tiero uses AI systems to help generate application content and practice feedback based on the information you provide. To do this, relevant content is sent to third-party AI model providers through an AI gateway, only when you use a feature that needs it.

• AI output is generated automatically and may require user review or editing
• Your content is processed only to deliver requested features
• We do not claim ownership over your uploaded or generated content

AI-generated content should not be relied upon as professional, legal, or career advice.

5. Data Sharing

We only share data with trusted third parties where necessary, including:

• Stripe (for payments and subscription management)
• AI model providers and our AI gateway (to generate the content and feedback you request)
• Google (if you sign in with Google)
• Infrastructure and hosting providers required to operate the service
• Google Analytics, only if you say yes to the cookie question (you can change your answer any time from the Cookies link in the footer)

If you connect tiero to an AI assistant using our integration, that assistant can access your tiero application data on your behalf. You control this connection and can disconnect it at any time.

We do not share your data for advertising purposes.

Cookies and analytics

tiero does not use advertising or tracking cookies. The only optional cookies we set come from Google Analytics, and only after you click yes on the cookie notice. Until then, nothing from Google loads and no analytics cookies are set.

If you say yes, Google Analytics sets cookies called _ga and _ga_ followed by an ID. They give each browser a random identifier so we can count visits and see which pages are read and where people get stuck. Google provides the tool and stores this data on our behalf. We have switched off Google's advertising features, so the data is not used to show you ads. It is deleted automatically after 14 months at most.

You can change your answer at any time with the Cookies link in the footer. Choosing no removes the analytics cookies and stops the counting. Cookies that keep you signed in, and the settings stored in your browser so the app works, are strictly necessary and do not need a yes.

6. Data Retention

We retain personal data only for as long as necessary to:

• Provide the service
• Meet legal or accounting obligations
• Resolve disputes

You may request deletion of your account and associated data via the support form.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing activities

Requests can be submitted via the support form.

8. Security

We take reasonable measures to protect your data, including:

• Secure authentication
• Encrypted data transmission
• Restricted access to sensitive information

However, no system is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

tiero is not intended for use by individuals under the age of 16. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of the service indicates acceptance of the updated policy.

11. Contact & Support

If you have questions about this Privacy Policy or how your data is handled, please contact us using the support form available on our website or within the application.